return & refund Policy

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For Software Services, subscription can be canceled within 7 days of payment made. Payment refund applicable if software gives any error. Users need to send error valid proof within 7 days of payment. Company reserves the right to levy Set up charges in cases which come under legal scrutiny.

Products can be returned within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered).

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases which come under legal scrutiny.

Exchange are allowed with same or different products

Fit Coins are the pints, Purchased once are not refundable in any case.

Return Intimation: 

You can Email Us at support@myfitmall.com within 7 days from the date of payment. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return: 

Product & Accessories, if any, should be in original condition.

Tags should be retained and returned.

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped / installed. Your entire order amount will be refunded. 

You can cancel an order in easy step: 

Email us on support@myfitmall.com

Please Note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.

Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. 

Your refund is estimated to be credited in the account, used for order payment, between 7-10 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT. 

We require product images and tags in the below mentioned cases: 

Defective product received – Only product image required.

Wrong product received – Both product & Tag images required.

Wrong size received - Both product & Tag images required.

Unhappy with color, i.e. Faded/Blurred - Only product image required.

Incomplete order received – Only Tag image is required.

The decision to provide a refund will remain with the Seller. Seller shall listen to user’s refund request and the final decision to provide refund/return will remain with the seller’s discretion only. Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 7-10 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).